We're here to help.
If you have any questions about your order, sizing, shipping, returns, or our products, our team is happy to assist you.
Customer Care
For all enquiries, please contact us via:
We aim to respond within 1–2 business days.
Frequently Asked Questions
Orders are typically dispatched within 1–2 business days (may run slightly longer during sale periods), and you'll get a tracking link by email once your order ships. Please double-check your address before checking out. We're unable to make changes or cancel an order once it's placed, and once a parcel is with the courier we're no longer responsible for delivery delays or lost packages. See our Terms & Conditions page for our full Shipping & Delivery policy.
Thank you for choosing Monserine. We appreciate your support and look forward to helping you.