TERMS & CONDITIONS

By accessing or using the Monserine website, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our site or services.

All orders are subject to availability and confirmation. Prices are listed in USD and may change without notice. Payment is due in full at the time of purchase.

Orders are typically dispatched within 1–2 business days. During busy sale periods, processing times may be slightly extended. Shipping timeframes are in addition to processing and are estimates only, as the courier can experience delays from time to time.

Overnight delivery applies to the shipping timeframe after your order has been dispatched. It does not guarantee same-day dispatch. Orders are still subject to our 1–2 business day processing time, which may be extended during sale periods. Once shipped, delivery is estimated for the next available business day, though courier delays can occur.

You'll receive a confirmation email after placing your order. Once dispatched, a shipping confirmation email with your tracking ID will follow. Didn't receive it? Check your spam folder or contact us.

We're unable to make changes to or cancel orders once they are placed, so please review your shipping address and order details carefully before confirming.

Pre-order items are reserved exclusively for you and charged at checkout. Estimated delivery dates are listed on product pages, but are subject to change. If your order contains both pre-order and in-stock items, it will ship once the pre-order item arrives.

We don't offer split shipping by default, but in some cases may split orders due to stock limitations.

Once your parcel is handed over to the courier, we are no longer responsible for delivery delays, address issues, or lost or stolen packages. Please ensure all shipping details are entered correctly. For delivery concerns, contact the courier directly.

Monserine is sold exclusively via this website. We are not affiliated with rental or third-party sites. Commercial resale or hire of our garments is a breach of our terms. Orders placed by rental businesses will be canceled.

At Monserine, we strive to ensure that every order meets our quality standards. If there is an issue with your order, we're here to help.

Returns or exchanges are accepted within 7 days of receiving your order. To be eligible for a return or exchange, the item must:

If you receive:

Please contact us within 48 hours of delivery and provide:

We will review your request and offer one of the following solutions:

All shipping costs related to our mistake will be covered by us.

Minor cosmetic defects such as:

may qualify for a partial refund or store credit instead of a return. The amount will depend on the severity of the defect.

If you ordered the wrong size, we are happy to offer an exchange, subject to stock availability. Please note:

The following items cannot be returned or refunded:

Approved refunds will be processed within 5–10 business days after the returned item has been inspected. Refunds will be issued using the original payment method unless otherwise agreed.

Please contact our customer support with:

Our team will guide you through the return or exchange process.

All content on this site, including images, text, and logos, is the property of Monserine and may not be reproduced without written permission.

Monserine is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

Questions about these terms can be directed to hello@monserine.com.